New city manager looking at the bigger picture from a personal perspective

Typical of his management style, City Manager Ty Ross is in his office working with Administrative Services Manager Agnes White. Ross achieves assimilation by facing the challenge head on. “When you first meet someone, it goes both ways. There’s a little bit of fear and anxiety there,” he said. “It’s nipping all that in the bud and establishing a baseline level of trust so we can build from there.” Photo by Julia Roberts/News-Leader